Big SNOW American Dream is committed to the health and safety of our guests and our team. Please be aware that exposure to COVID-19 is an inherent risk in any public location where people are present. We have taken numerous steps to reduce this inherent risk and ask that you familiarize yourself with our COVID-19 health and safety precautions and requirements prior to your visit. You should evaluate your own level of risk when determining whether to visit. By coming to the park, you acknowledge and agree that you assume these inherent risks associated with your attendance as we have explained them to you. Thank you.

FAQs

What are your operating hours?

Big SNOW is temporarily closed due to fire damage we experienced at the end of September. Our team has made great progress in the reopening process; however, we are not yet ready to welcome you back to Big SNOW as there are still several items that need to be addressed.  Based on current timelines, we are tracking towards an early 2022 re-opening. We will continue to update our community on our progress and are looking forward to announcing an official date when Big SNOW will be back up and running. As always, thank you for your continued support, patience and understanding. For any guests who booked for visits through the end of this year, we will automatically refund your purchases and there is no need to contact us. Refunds can take up to 3-5 business days to post. We will continue to update our community on an official date when we can welcome you back to Big SNOW. Thank you again for your overwhelming love, patience and support.

 

Where should I park?

Parking at American Dream will be available in Deck A on Ground Level and Level 1 on non-stadium event days. Starting June 21, 2021, the first hour of parking is free, and after that, it costs $3.00 per vehicle (taxes included) throughout the day. On stadium event days, we highly recommend parking in Decks B / C Level 1 and take the walk bridge to Deck A, then enter American Dream through the entrance doors on Level 1/ Deck A. Please plan to bring your parking ticket to Big SNOW. We will validate your ticket to the standard parking rate, not the stadium event rate. Visit American Dream’s website for information: https://www.americandream.com/parking You can also visit MetLife Stadium event page for more details: https://www.metlifestadium.com

What time should I arrive for my visit?

We have a limited capacity of guests we can accommodate on the slopes at any given time. As such, all our products at Big SNOW are sold to a specific entrance time and duration. We recommend you arrive at Big SNOW no earlier than 5 minutes prior to your reservation start time. You will not be allowed access prior to your arrival time. If you happen to run late, we will do our best to get you in for your session at the next available arrival time.

Do I need to make a reservation?

All ticket purchases must be made online in advance of your visit. There will be no on-site ticket sales at this time. Tickets can be purchased here. Please Note: We have a limited capacity of how many guests we can accommodate on the slopes at any given time and we are prone to a high likelihood of sell out during high demand times.

Are masks required?

As of May 28, 2021, masks are no longer required during your visit. If you are unvaccinated or under the age of 12, wearing a mask is highly recommended.

What temperature is it inside the ski slopes?

Our slopes at Big SNOW are kept to a cool 28 degrees Fahrenheit year-round. This ensures the optimal mix of snow quality and guest comfort.

How do you make snow indoors?

The snow we make inside Big SNOW is technically no different than the snow that falls outside in nature. To help in the absence of mother nature, we use special snow making machines that spray a fine mist of cooled water into the air above our slopes. As the water droplets fall through the cold air in the dome, they freeze and turn to snow, just the same as they would falling through the sky outside.

Can I sled or play in the snow?

We currently offer BIG’s Summer Sledding & Snow Play product for a limited time. For more information, visit https://www.bigsnowamericandream.com/summer-sledding/

Can I just come and ride the lift?

Sorry. The use of our lifts is reserved for guests with a Slope Access or Snow Play ticket only.

Can I accompany my child into the park?

All guests entering the Snow Park and Rental Area must have a valid ticket. Spectator tickets are only available online for parents and escorts at a rate of $14.99. We recommend that all children under the age of 12 be escorted by a parent or guardian while in the snow dome.

What is a Spectator Ticket?

Spectator Tickets allow access into the snow dome for observation only. It is recommended to dress for winter conditions. Please wear appropriate footwear. This ticket does not provide rental gear or lift access. Seating may not be available inside the snow dome. Please note that the viewing windows located in The Shop at Big SNOW are currently closed to follow safe social distancing practices.

What should I wear?

We can provide you with everything you need for your visit to Big SNOW. Our Snow Day package includes: snow pants, snow jacket and helmet. We also have gloves, socks, hats, and anything else you could need available for purchase at our retail store. If you’re planning on bringing your clothing… Generally, we recommend that you avoid cotton clothing as it absorbs and retains moisture and can make you feel cold. A water-resistant jacket and pants, a synthetic material base-layer or thermals, one good pair of wool or synthetic socks, gloves and hat or ski/snowboard helmet should set you up for success on the slopes. Remember: if you’re under the age of 18 the state of New Jersey requires that you wear a helmet when skiing, snowboarding and riding the lifts. Helmets are included in our rental packages.

What should I bring with me?

We recommend that you bring a change of clothes with you for your trip home. As well as a phone or camera to document your day. Personal items may be stored in our lockers within the outfitting area. Although you are indoors the light can be reflective off the snow’s surface, we recommend bringing a pair of lightly tinted sunglasses or goggles to offer some protection from glare and wind while skiing and riding.

Can I bring my own equipment? Is it allowed in the mall?

Yes. You can transport your equipment through the mall, however, Ski Boots should not be worn until you arrive at our facility. We provide a Locker Room area and complimentary Locker access for ticketed guests to store your belongings. As a reminder, your time doesn’t start until you hit the snow, so no need to rush. Please note that our rental equipment is designed to work together as a pair. We do not offer ala carte rentals. If you require rental equipment, please make sure you book the SNOW Day Package product.

What type of equipment is allowed on the slope?

Big SNOW’s trails are designed for use by guests using alpine ski, snowboard and ski bike equipment that is affixed to the their feet by a wide range of binding systems and standardized adaptive devices for individuals with disabilities. All snow sliding equipment being used at Big SNOW must have metal edges. Big SNOW reserves the right to refuse the use and access of any equipment it deems to be unsafe to the user or their guests.

Can I bring in outside food?

We do offer snack and drink services onsite at Joe C’s Café. You may also bring your own snacks in and store them in your locker. If you’re looking for more substantial, American Dream offers several food halls, restaurants and cafeterias onsite.

When does my session time start/Can I leave and come back?

Your on-snow time begins when you enter the snow slopes and runs continuously once you enter. You may exit and enter the snow slopes as you like during your visit but your allotted time does not stop when you leave the snow slope area. Please note that the time it takes to go through the Rentals process may vary.

I see that Children 6 & Under can ski Free, how does that work?

Children 6 & Under can get a free Slope Access ticket with accompanying adult ticket purchase. These are provided onsite at check in. The 6 & under Slope Access ticket does not include rentals and assumes that the child would have their own outerwear and skis or snowboard.

Are advanced reservations required for the 3 Visit SNOW Day Package Card or 6 Pack Slope Access Ticket Card?

No. Advanced reservations are not required for these products. Multi-Visit card holders can come out when they like, even if online tickets are sold out, and we’ll get you in with the next arrival time once you arrive.

What is your refund policy?

All Big SNOW tickets and admission products are non-refundable and non-transferrable.

Can I hike or skin up the slopes?

At this time Big SNOW does not allow uphill traffic of any kind (hiking, snowshoeing, skinning, splitboarding, etc.) for the safety of our team and our guests.

Do you offer onsite lodging?

There are multiple lodging options surrounding Big SNOW American Dream and in the surrounding areas.

Do you offer guest WiFi service?

Yes, we offer free WiFi throughout Big SNOW as well as in the lounges and common spaces of American Dream.

Are Drones Allowed?

The use of drones is not permitted onsite at Big SNOW or American Dream.

Is there a Lost and Found?

We have an online Lost & Found portal that you can find here. Lost items will be taken to our Guest Experience team for safe keeping. Please fill out the form above to inquire if your lost item has been found, and to arrange for pickup of the item. All items are kept for 10 days and are donated after 10 days to a local non-profit charitable agency.