To Our Big SNOW Guests,
Like the rest of the world, we have been closely monitoring the developments and public health recommendations regarding the spread of the coronavirus (COVID-19) over these past few weeks. The health and safety of our team and guests are of the utmost priority for us. Although there have been no reported cases of coronavirus associated with American Dream or Big SNOW, both management teams agree that it would be in the best interest of safety and public health to make the hard but responsible decision to temporarily close our doors as a preventative measure in the national fight against the further spread of this virus.
Effective Monday March 16, Big SNOW and American Dream will be temporarily closing until further notice. This is a decision we did not take lightly, as we recognize the impact that this business interruption will have on the lives of our team members and our guests. That said, we do feel that it is a necessary decision for the sake of the greater public health. While we plan to stay closed through the end of the month, we will continue to monitor the ongoing situation and follow the guidance of our local, state and federal officials, as well as the public health agencies. Any further updates and information on our re-opening dates will be posted on our website and social media channels and communicated to you as they become available.
For any guests who have pre-booked their visits to Big SNOW between the dates of March 16 and March 31, we will be contacting you via email and making arrangements for you to move your visit to any time within the next year. If you have any further questions regarding your purchase or visit to Big SNOW, you may contact us via email at email@example.com or by phone at 973-864-6600.
We thank you for your patience, support and understanding as we all work together to do our part in quickly stopping the spread of this global pandemic. Our hearts are with everyone who have been affected either directly or indirectly by the impact of this crisis. We hope to be safely skiing and riding with you again at Big SNOW very soon. In the meantime, we wish you and your families continued health.
CEO Big SNOW American Dream